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Operational Leaders

From risk to resilience

For operational leaders, risk is part of daily reality – embedded in systems, suppliers, processes and people. Keep performance steady when the unexpected hits. We help you connect strategy to execution, building resilience through routine operations, supply chain visibility, financial control and compliance discipline.

Explore the drivers of operational confidence:

Cyber

Supply chain

Regulatory

Working Capital

Supply Chain When resilience drives performance

Every day, you make the choices that keep business moving – what to buy, where to build and how to deliver.

The decisions you make play out against a backdrop of inflation, climate pressure, technology change and global instability. No one can eliminate disruption, but you can prepare to absorb it and recover fast.

We help operational leaders move from reactive problem-solving to proactive control, creating integrated, data-led processes that improve flow, reduce waste and protect performance when it matters most.

Why it matters

Operational resilience lives in processes and people, including your partners. You’re under pressure to deliver efficiency while managing shortages, rising costs, regulatory demands and skills gaps. A resilient operation protects service continuity, supports teams and demonstrates control to customers, auditors and insurers day in and day out.

Pressures and priorities

  • Do we know which suppliers, routes and materials are critical to customer delivery?
  • Are our sourcing and logistics strategies still fit for current risks and lead times?
  • Are our teams balancing firefighting with long-term improvement?
  • Do we have visibility and coordination across procurement, planning and logistics?
  • Can we evidence resilience and compliance when asked by regulators or customers?
  • Are we investing in the areas that matter most to performance and reputation?

Resilience is built in the everyday, through clear routines, reliable data and rehearsed response. As automation, AI and sustainability challenges reshape operations, leaders who prepare now will protect productivity and enable growth.

Clear priorities

Critical suppliers, routes and materials are mapped, monitored and actively managed so that teams always know where the greatest risks, and opportunities, lie.

Resilient sourcing

Dual-sourcing, qualified alternatives and supplier development programmes create flexibility and safeguard supply continuity when disruption hits.

Agile network design

Warehousing, transport routes and production footprints are reviewed regularly using real data. The network adapts quickly to changing demand, cost pressures and market access challenges.

Prepared and tested response

Crisis and recovery plans are rehearsed with logistics partners and production sites, so when disruption occurs, everyone knows their role and decisions are made with speed and confidence.

Secure and modern operations

Operational systems and production technology are protected through robust access controls, patching and monitoring, ensuring that safety, uptime and data integrity are never compromised.

Cross-functional flow

Procurement, planning, logistics and operations work as one team. Information moves freely and decisions are aligned, keeping materials, people and communication flowing across the supply chain.

Data-led visibility

Operational dashboards connect service, cost and risk in one clear view, giving leaders real-time insight into performance and early warning of emerging issues.

Continuous improvement

Performance, cost and resilience metrics are reviewed regularly. Lessons learned from disruption are built into process design, driving measurable gains in reliability and efficiency.

Empowered teams

Operational leaders are supported by clear frameworks, digital tools and decision rights that make resilience part of daily working practice, not just a project for the next crisis.

From firefighting to foresight – embedding connected planning in daily operations

Procurement and supply chain transformation – global aerospace and defence manufacturer

“We worked side-by-side with operational teams to embed the new operating model and S&OP routines. By connecting people, data and process, we turned fragmented operations into a coordinated system that delivers measurable performance every day.” Mark Crawford, Consulting Director.

Explore our success story

We help operational leaders build confidence through clarity:

  • Map critical processes and supplier interdependencies.
  • Strengthen supplier and logistics performance through joint action plans.
  • Optimise inventory, routing and warehousing to reduce waste and cost.
  • Test and rehearse recovery scenarios with your teams and partners.
  • Embed resilience metrics into daily reporting and decision-making.

You’re the people who keep things running when challenges appear without warning. Resilience isn’t about perfection, it’s about preparation, teamwork and having the tools to respond with calm and confidence.

Start a conversation about building resilience that lasts. Talk to our experienced advisors who have developed experience over hundreds of engagements and who have done this at scale. Let’s work together to simplify what’s complex, strengthen what’s fragile and make sure your teams have what they need to keep the business moving forward.

Mark Crawford

Consulting Director – Supply Chain

Contact Mark

Rich Hall

Consulting Partner – Head of Sustainability and ESG services

Contact Rich

Risk and Governance