Sustainability

Introduction

Spending habits

Retail

Leisure and hospitality

Travel

Sustainability

Conscious consumers

The rise of the conscious consumer continues to reshape the market. Today’s consumers are more aware than ever of how their choices affect the environment, and many are seeking brands that align with their values.

Our survey highlights that the shift toward sustainable preferences is not one-size-fits-all; concerns about sustainability and social impact vary significantly across age groups and income brackets.

As the conscious consumer movement grows, brands will need to adapt to meet these diverse expectations.

When considering a new purchase of something that you buy regularly (that is not food), how important is sustainability to you?

Average score out of 10

Average score out of 10

We have seen a noticeable shift toward consumers willing to pay a premium for sustainable products, particularly among families and younger consumers.

0%

of those with children said they are willing to pay more for sustainable products.

0%

of Millennials said they are willing to pay more for sustainable products.

When it comes to environmental impact, 50% of Millennials are interested in the supply chain that services consumer businesses.

Consumers are willing to spend more on products with eco-friendly packaging, driven by growing environmental awareness. Many are now prioritising sustainability in their purchasing decisions, with packaging being a key factor.

While price sensitivity remains a factor, consumers show a willingness to prioritise value-driven, sustainable purchases.

I would pay more for products that are sustainably produced

For consumers with greater financial flexibility, particularly those earning £80k or more, there is a growing willingness to pay more for sustainable products.

Jacqui Baker

Head of Consumer Markets and Retail

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Saxon Moseley

Head of Leisure and Hospitality

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Chris Tate

Head of Hotels, Travel and Tourism

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Consumer Outlook 2025

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